SUPPORT & DOCUMENTATION

How Can We Help You?

Find answers to common questions about using SVGA assets, purchasing, creator payouts, and broadcast integrations.

SVGA & Animation Guide

Learn how to parse and integrate .svga animations into mobile live streaming apps and OBS web sources.

Read Guide →

Purchasing & Licensing

Details on commercial usage rights, individual purchases, Pro Streamer pass, and multi-user seats.

View Licensing →

Creator Payouts

Find information about 70% revenue sharing, payout schedules, PayPal, Wise, and tax documents.

Creator Portal →

Direct Support

Reach out to our customer support team directly via email or our 24/7 Discord streamer community.

Contact Us →

Frequently Asked Questions

How do I download my purchased items?

Immediately upon purchase completion, a direct high-speed download link is provided on screen and also delivered to your registered email address. You can also re-download assets anytime from your dashboard.

What is an .svga file and how do I open it?

SVGA is an industry-standard live streaming animation format that packs vectors and bitmaps into a lightweight, high-performance binary file. It is native to live streaming apps (Poppo, Bigo, TikTok Live) and can also be previewed directly on our website via the built-in web player.

Can I request custom custom animated frames or badges?

Yes! Agencies and verified streamers can commission bespoke live stream assets directly through our studio plan or by contacting our design team.

Need Further Assistance?

Our technical support engineers and stream integration specialists are ready to help.

Email Support Team