How Refund Requests Work
Simple, fast 3-step resolution process designed to protect buyers and artists alike.
1
Check Eligibility
Verify that your issue qualifies under our technical defect, corrupted file, or incorrect description criteria.
2
Submit Ticket
Send your Order ID along with a brief explanation or screenshot through our direct Support Desk.
3
24h Resolution
Our review team evaluates the asset. Approved refunds are credited directly to your original payment method.
Qualifying for a Refund
- Corrupted or Unreadable Files: The downloaded SVGA, WebP, or zip archive cannot be opened or parsed.
- Mismatched Technical Specs: The item dimensions, animation frame count, or transparency does not match the product preview.
- Accidental Duplicate Charges: If payment processing errors caused double billing for the identical asset.
- Non-Delivery: If download links fail to generate or expire immediately after successful payment.
Non-Refundable Circumstances
- Change of Mind: Digital items that have already been downloaded cannot be returned due to change of preference.
- Software Incompatibility: Failure to review software requirements (e.g. attempting to import SVGA into unsupported apps).
- Excessive Dispute History: Accounts displaying patterns of fraudulent dispute claims.
- Claims After 14 Days: Refund requests submitted more than 14 days after purchase date.
Have a Question Regarding a Recent Order?
Our customer support team is available 24/7 to assist with download inquiries, technical troubleshooting, and refund requests.
Contact Support Desk